Job Description

Customer Service Specialist - Cantonese Speaking

Location:Pusat Bandar Damansara , Kuala Lumpur
Ref: MNC Company 
Salary: RM 2000 - RM 3000 
Job Type: Contract ( 14 months, with variable pay of 2 months )
The Company
- (Protected)

Job Responsibility:
  • General Inquiries: Handles inquiries via phone, email or fax for fuel card, fuel order/ changes and promotion programs
  • Card Functions: Handles day to day inquiries and maintenance on card accounts, account balances, transaction details, pricing and billing statements
  • Fuel Order: Serves as the primary point of contact for customers on orders. Processes fuel orders for service stations and customers. Liaises with respective Business Consultants and Terminal for updates or changes in the orders
  • Complaints Handling: Handles customers' complaint via call, email or fax
Job Requirement:
    • Must possess at least a Diploma preferably in Business Studies/ Administration/ Management or equivalent
    • At least 1 year of working experience, preferable specializing in Customer Service or Call Centre
    • Able to speak in Cantonese is compulsory
    • Able to read and write in English and Chinese
    • Open to work on some weekends and holidays
                  I expressly authorize, HR FIRST Sdn Bhd ("HR FIRST"), its affiliates, employees or clients to contact and obtain information from all references (personal and professional), employers, and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume or job interview. I hereby waive any and all rights and claims I may have regarding HR FIRST, its affiliates, employees or clients for seeking, gathering and using such information in the employment process and all other persons, corporations or organizations for furnishing such information about me.

                  I hereby authorize HR FIRST, its affiliates, employees or clients to conduct employment background checks on me which shall be used only to evaluate me for employment purposes.

                  I hereby declare that the information given by me in this application for employment as well as the information in my CV is true to the best of my knowledge, information and belief. I agree and accept that if this declaration or any part thereof and my CV, is false or incorrect, HR FIRST, its affiliates, employees or clients will not be held liable for termination of my employment after I've been employed.
                  Please send your resume, in WORD format and quote reference number MNC Logistic, by clicking the apply button. 
                  Please note: your resume will be reviewed and if short listed, you will be contacted by one of our recruiting managers.

                  Customer Service Specialist

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