Job Description

Inventory Control / Customer Service, Assistant Manager (RJ)

Ref : Logistic firm 
Salary: RM 4,500.00 – RM 5,500.00
Job Type: Permanent
The Company
- (Protected)

Job Responsibility:
• Demand Planning: Maintain an acceptable and accurate level of physical inventory (balance of demand and supply). 
• To implement a control system to reduce shortage, overages and inventory obsolescence.
• Stock Count: Involve in monthly stock count as required by company policy. Reconcile the inventory record versus physical inventory for a complete and accurate count. 
• Assist management in the development, implementation and monitoring all key functions related to inventory transactions to assure that they are accurate and timely.   
• Response to special request from customers, changes or unexpected disturbance in product supply or contingent situations.
• Oversee the process of order taking and product recovery performed by the Customer Services Team.
• Seek proactive understanding of customer needs and achieve total customer satisfaction.
• Coordinate with internal resources to offer constructive solutions to satisfy the customer and to support their future growth.
• Liaise with operation team to meet customers’ special requests.
• KPI performance management
• Prepare required report to both customers and suppliers.
• Ensuring the right amount of stock to meet customer needs and also to avoid overstocking items; which ties up cash and creates storage issues. Right product quality are maintained to meet customer needs.
• Align with customers and vendors for a good and efficient supply pattern, both within cost restraints and consistent with vendors’ lead time.
• Perform thorough research and document inventory discrepancies using all available resources to identify root causes and supply possible solutions.
• Assured supply of 100%
• Provide accurate and timely reports to support business decision.
• Work with management team to achieve company targets.
• Ensure the performance of the Inventory Control and Customer Service met the KPI.
• Customer satisfaction survey result and audit result
• Any ad-hoc related matters

Job Requirement:
  1. Bachelor degree in Business Management, Economics or related disciplines 
  2. Additional qualification in Purchasing or Inventory Control an added advantage   
  3. 5 years purchasing, inventory control and customer service experience, of which 3 years in a managerial role
  4. Exposure to the fast food chain industry and good connection with the shipping industry desirables (for imported products)
  5. Strong leadership, people management skills & strategic thinking
  6. Good numerical sense, sensitive to data and analytical skill
  7. Strong interpersonal, communication, presentation & customer oriented skills
  8. Proficient with MS Office Applications (Word, Excel & PowerPoint)
  9. Independent, self-assured, self starter and willing to take responsibility
  10. Quick to act, adapt to changes quickly and be a change agent.
  11. Communicative, participative, persuasive and positive 
  12. Big pictured/ conceptual oriented
  13. Customer oriented and result focus
I expressly authorize, HR FIRST Sdn Bhd ("HR FIRST"), its affiliates, employees or clients to contact and obtain information from all references (personal and professional), employers, and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume or job interview. I hereby waive any and all rights and claims I may have regarding HR FIRST, its affiliates, employees or clients for seeking, gathering and using such information in the employment process and all other persons, corporations or organizations for furnishing such information about me.

I hereby authorize HR FIRST, its affiliates, employees or clients to conduct employment background checks on me which shall be used only to evaluate me for employment purposes.

I hereby declare that the information given by me in this application for employment as well as the information in my CV is true to the best of my knowledge, information and belief. I agree and accept that if this declaration or any part thereof and my CV, is false or incorrect, HR FIRST, its affiliates, employees or clients will not be held liable for termination of my employment after I've been employed.
Please send your resume, in WORD format and quote reference number MNC Logistic, by clicking the apply button. 
Please note: your resume will be reviewed and if short listed, you will be contacted by one of our recruiting managers.

Inventory Control / Customer Service, Assistant Manager (RJ)

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