Job Description

Customer Service Executive-Preferably Malay Female (KT)

Location: Subang Jaya , Malaysia
Ref: MNC Company 
Salary: RM2500 - RM3500 
Job Type: Permanent
The Company
- (Protected)

Job Responsibility:
  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries, products information, service, pricing and delivery information.
  • Handle and resolve customer complaints.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Perform customer verifications (based on transaction and credit limits).
  • Process orders, forms, applications and requests.
  • Direct requests and unresolved issues to the designated resources / departments.
  • Keep records of customer interactions, inquiries, comments and transactions.
  • Assisting sales team to resolve customer issues.
  • Communicate and coordinate with internal departments.
  • Provide feedback on the efficiency of the customer service process.
  • To perform any ad hoc assignments as assigned by immediate superior.
Job Requirement:
    • Candidate must possess at least Diploma qualification;
    • Required skills: Microsoft Words & Excel;
    • Required language: English
    • Interest in helping and working with customers.
    • Attention to detail and accuracy
    • Adaptability with Company management directives
    • Pleasant personality and good inter personal skills
    • Communication skills - verbal and written
                  I expressly authorize, HR FIRST Sdn Bhd ("HR FIRST"), its affiliates, employees or clients to contact and obtain information from all references (personal and professional), employers, and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume or job interview. I hereby waive any and all rights and claims I may have regarding HR FIRST, its affiliates, employees or clients for seeking, gathering and using such information in the employment process and all other persons, corporations or organizations for furnishing such information about me.

                  I hereby authorize HR FIRST, its affiliates, employees or clients to conduct employment background checks on me which shall be used only to evaluate me for employment purposes.

                  I hereby declare that the information given by me in this application for employment as well as the information in my CV is true to the best of my knowledge, information and belief. I agree and accept that if this declaration or any part thereof and my CV, is false or incorrect, HR FIRST, its affiliates, employees or clients will not be held liable for termination of my employment after I've been employed.
                  Please send your resume, in WORD format and quote reference number MNC Logistic, by clicking the apply button. 
                  Please note: your resume will be reviewed and if short listed, you will be contacted by one of our recruiting managers.

                  Customer Service Executive -KT

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