Job Description

Member Service Representative (KT)

Location: Jalan Raja Chulan, Malaysia
Ref: MLM Corporation
Salary: RM 2500 - RM 3500
Job Type: Permanent

The Company

The Role

Job Scope:

  • Interact with Customers: Member Service Representatives take calls or greet members in-person to respond to their needs and concern. They deliver high-quality customer service, listening to members’ requests and working to find the appropriate solution.
  • Process Transactions: Member Service Representatives process and audit transactions, including payments via credit card.
  • Investigate and Resolve Complaints and Concerns : When faced with member complaints, Member Service Representatives work to provide a solution. They interact with internal resources to identify the issue, respond to concerns and follow up with a satisfactory resolution in a timely and affective manner.
  • Provide Information: Member Service Representatives are responsible for providing ongoing education and information to members in regards to the organization’s benefits, policies and procedures. They must be aware of all of the organization’s services and processes to provide accurate information.
  • Good verbal and written communication
  • Computer Office Skills (i.e., Microsoft Office Outlook Email )
  • Ability to multi-task under competing deadlines
  • Ability to problem solve from start to finish and be knowledgeable
  • Strong organizational skills

  • 2 years’ customer service experience
  • 2 years’ experience in Retail and/or other Industry 
  • credit card handling experience with high volumes of transactions
  • Education: 
  • Diploma or equivalent
I expressly authorize, HR FIRST Sdn Bhd ("HR FIRST"), its affiliates, employees or clients to contact and obtain information from all references (personal and professional), employers, and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume or job interview. I hereby waive any and all rights and claims I may have regarding HR FIRST, its affiliates, employees or clients for seeking, gathering and using such information in the employment process and all other persons, corporations or organizations for furnishing such information about me.

I hereby authorize HR FIRST, its affiliates, employees or clients to conduct employment background checks on me which shall be used only to evaluate me for employment purposes.

I hereby declare that the information given by me in this application for employment as well as the information in my CV is true to the best of my knowledge, information and belief. I agree and accept that if this declaration or any part thereof and my CV, is false or incorrect, HR FIRST, its affiliates, employees or clients will not be held liable for termination of my employment after I've been employed.
Please send your resume, in WORD format and quote reference number MNC Logistic, by clicking the apply button. 
Please note: your resume will be reviewed and if short listed, you will be contacted by one of our recruiting managers.

Member Service Representative- KT

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