Customer Service (CN)
Job Description
Customer Service (Cantonese / Mandarin Speaking)
Contract Duration: 4 – 6 months (opportunity for renewal / conversion depends on headcounts and performance)
Company: MNC Oil and Gas Company
Address: Menara Milenium, Pusat Bandar Damansara
Salary: RM2500 – RM3000 (depends on working experience)
Working hours
Mon: 8:30am to 5:15pm
Tues to Fri: 8:30am to 5pm
*If support HK market, then PH will follow HK.
*Any additional working on weekend, staff will be granted for additional replacement leave.
Responsibilities for this position may include but are not limited to:
• General Inquiries: Handles inquiries via phone, email or fax for fuel card, fuel order/ changes and promotion programs
• Card Functions: Handles day to day inquiries and maintenance on card accounts, account balances, transaction details, pricing and billing statements.
• Fuel Order: Serves as the primary point of contact for customers on orders. Processes fuel orders for service stations and customers. Liaises with respective Business Consultants and Terminal for updates or changes in the orders.
• Complaints Handling: Handles customers' complaints via call, email or fax.
Requirements
• Must possess at least a Diploma preferably in Business Studies/ Administration/ Management or equivalent.
• At least 1 year of working experience, preferable specializing in Customer Service or Call Centre.
• Able to speak in Cantonese is compulsory.
• Able to read and write in English and Chinese.
• Open to work on some weekends and holidays.
• Able to commit from 4 to 6 months.
I expressly authorize, HR FIRST Sdn Bhd ("HR FIRST"), its affiliates, employees or clients to contact and obtain information from all references (personal and professional), employers, and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume or job interview. I hereby waive any and all rights and claims I may have regarding HR FIRST, its affiliates, employees or clients for seeking, gathering and using such information in the employment process and all other persons, corporations or organizations for furnishing such information about me.
I hereby authorize HR FIRST, its affiliates, employees or clients to conduct employment background checks on me which shall be used only to evaluate me for employment purposes.
I hereby declare that the information given by me in this application for employment as well as the information in my CV is true to the best of my knowledge, information and belief. I agree and accept that if this declaration or any part thereof and my CV, is false or incorrect, HR FIRST, its affiliates, employees or clients will not be held liable for termination of my employment after I've been employed.
Please send your resume, in WORD format and quote reference number MNC Logistic, by clicking the apply button.
Please note: your resume will be reviewed and if short listed, you will be contacted by one of our recruiting managers.