职位描述
Senior Network Analyst (RJ)
Location:
Bangsar South , Malaysia
Ref:
IT
Salary: RM 2900 - RM 4000
Job Type:
Permanent
The Company
(Protected)
The Role
Job Scope:
- Manage and maintain the Monitoring Systems (these report on the status and performance of Network, ISP services and facilities).
- Provide 1st & 2nd level support in Network Operations centre (NOC)
- Perform routine network monitoring and maintenance of network devices in the NOC
- Handle incoming calls and troubleshoot issues pertaining to network failures; escalate to relevant parties if necessary
- Fault handling and escalation (identifying and responding to faults identified via Monitoring System and networks, liaising with respective clients, handling escalation through to resolution).
- Maintenance of KNOWHOW and technical documentation (for NOC) of processes and procedures used throughout normal operations.
- Development of knowledge and skills in network and system administration, particularly with regard to N'osairis architecture and platforms.
- Effective communication with respective Service Providers.
- Generate network status, availability and uptime reports
- Create Ticket and update based on the followup until the case resolution in timely manner.
Your Profile
Job Requirement:
- Degree in Information Technology / Computer Science with minimum 2 years experience
- Good knowledge in LAN & WAN (L2, L3 Switches, ATI, CISCO, Cyberoam FW, Bit Defender)
- Good communication skill and customer service.
- Experience in Windows Server 2008, 2012, Redhat Linux, Fedora, SQL 2008, MYSQL, PHP, IIS, Sharepoint, Office 365, AV.
- Able to work independently with less supervision, highly motivated and team player.
- Professional certificate in CCNA or Windows Server will be an extra advantage.
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我在此声明，就本人的知识，信息和信仰而言，我在本申请中提供的信息以及我的简历中的信息均属实。我同意并接受，如果本声明或其任何部分和我的简历是虚假或不正确的，人力资源第一，其关联公司，员工或客户在我受雇后不会对我的工作终止负责。
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